Dispatch to Site (DtS) “Remote Hands” First Line Maintenance

Feet on the Street | Certified field technicians | 24/7 helpdesk and trouble ticket system | Monthly Reporting | Access via Portal | SLAs 2-4hrs available

Our 24/7 Footprint

APAC

Singapore, Hong Kong, Japan (Tokyo, Osaka, Fukuoka, Okinawa), Australia (Adelaide, Brisbane, Sydney, Melbourne, Canberra, Perth), Taipei, Vietnam (HCMC, Hanoi), Malaysia (Kuala Lumpur, Penang), Bangkok, China (Shanghai, Beijing, Guangzhou, Shenzhen), Korea (Seoul, Busan), Philippines (Manila, Davao, Iloilo), India (Mumbai, New Delhi, Bangalore, Chennai, Hyderabad, Pune), Indonesia (Jakarta, Surabaya)

EMEA

UK (London, Manchester, Edinburgh, NI-Belfast), Ireland (Dublin), France (Paris, Marseille), Frankfurt, Amsterdam, Vienna, Spain (Madrid, Barcelona), Belgrade, Oslo, Stockholm, Copenhagen, Zurich, Moscow, Dubai, Bahrain, Riyadh, Kabul, Johannesburg, Nairobi

Americas

Canada (Vancouver, Toronto)
US (New York, Los Angeles, Ashburn-VA, Miami, San Jose, Dallas, New York, Denver, Seattle)
Mexico City and the rest of LATAM 

24/7 Guaranteed Response Times

Two hours

Hong Kong | Singapore | Auckland | Amsterdam | Frankfurt | London

Four hours

Osaka | Tokyo | Kuala Lumpur | Taipei | Bangkok | Sydney | Seoul | Mumbai | Bangalore | New Delhi | Beijing | Shanghai | Shenzhen | Guangzhou | Dublin | Madrid | Paris | Marseille | Dubai | Riydah | Johannesburg | New York | Miami | San Jose | Los Angeles | Ashburn VA | Galveston

Twenty-four hours

The Rest of the world